IT immo-tracker.living Privacy policy
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Privacy Policy

Privacy policy, operator details and EU representative contact.

Last updated: April 4, 2026. This page explains who operates the service, which personal data is processed when you use the website or Telegram bot, and how to contact the operator or the designated EU representative regarding privacy matters.

Controller

Operator and responsible person

  • Name: Liliia Stetsenko
  • Postal address: Lesnoy Prospekt 7, Apt. 102, Kyiv, Ukraine
  • Phone: +380633048675
  • Email: support@immo-tracker.living
  • VAT ID / commercial register: Not applicable
  • Data protection officer: Not appointed

EU representative

Representative in the European Union

  • Name: Tymur Zhemera
  • Address in the EU: Langenhorner Chaussee 183, Hamburg, Germany
  • Phone: +4915164367894
  • Email: support@immo-tracker.living
  • Role: Contact point in the European Union for data protection requests under Art. 27 GDPR.

Service

What this service covers

  • The website and Telegram bot provide rental-listing alerts focused on Hamburg.
  • The service monitors configured public sources, applies filters and forwards qualifying alerts to Telegram.
  • The service is intended for users in Germany and the European Union, but the operator is located in Ukraine.
  • The service is intended exclusively for adult users (18+). We do not intentionally collect or process personal data of minors.

Data categories

Personal data we process

  • Telegram-related data: Telegram user ID, username, first name and bot interaction history.
  • Service data: selected filters, subscription status, trial usage, support history and notification settings.
  • Payment data: payment identifiers, chosen payment method, payment status and limited transaction metadata needed to activate access and handle support requests.
  • Technical data: IP address, request time, browser or device information, basic security logs and error logs.

Purpose and basis

Why we process personal data

  • To provide the website and Telegram-based apartment alert service.
  • To activate trials, paid access and support requests.
  • To protect the service against abuse, errors and unauthorized access.
  • Legal bases: Art. 6(1)(b) GDPR for providing the requested service and Art. 6(1)(f) GDPR for operating, securing and improving the service.

Recipients

Who may receive the data

  • Hosting and infrastructure providers used to run the website, database and bot environment.
  • Telegram, when you interact with the bot or pay inside Telegram. Telegram acts as an independent controller for its own platform processing.
  • Payment-related service providers used for the selected checkout route, where applicable.
  • Data is not sold or disclosed to third parties for marketing purposes.

International transfers

Processing outside the European Union

  • Because the operator is located in Ukraine, personal data may be accessed or processed outside the EU.
  • Telegram and other technical providers may also process data in countries outside the EU or EEA.
  • Transfers of personal data to Ukraine are carried out on the basis of Art. 49(1)(b) GDPR, because this is necessary to provide you with the service you requested.
  • Where infrastructure providers are used for hosting and delivery, the operator relies on the EU Standard Contractual Clauses (SCCs) where applicable.

Retention

How long data is stored

  • Technical logs, including IP addresses and error data, are stored for no longer than 30 days.
  • Account, subscription and support data are kept for as long as you use the service and are deleted on request, unless retention is required by law.
  • Records that must be retained to document payments, fraud prevention or legal compliance may be stored for the period required by applicable law.

Your rights

Rights under the GDPR

  • You may request access to your personal data, correction of inaccurate data, deletion, restriction of processing, objection to processing and data portability where applicable.
  • You can send privacy or support requests to support@immo-tracker.living.
  • Users in the EU may also contact the designated EU representative listed on this page.
  • Please include enough information to identify your Telegram account or order so the request can be handled securely.

Cookies and local storage

Website preferences

  • At present, the website uses only strictly necessary cookies and local storage to preserve your settings, such as language selection and cookie preferences.
  • The website does not currently use analytics or marketing trackers.
  • If this changes, your consent will be requested in advance before any optional tracking tools are activated.

Complaints and disputes

How to raise a complaint

  • You have the right to lodge a complaint with a competent supervisory authority in the EU state where you live, work or believe the infringement occurred.
  • The operator is not willing and is not obliged to participate in consumer dispute resolution proceedings before a consumer arbitration board.
  • For a direct resolution path, please contact support@immo-tracker.living first.

Security and updates

Protective measures and policy changes

  • Reasonable technical and organizational measures are used to reduce the risk of unauthorized access, alteration, loss or misuse.
  • No intentionally sensitive personal data is requested for normal use of the service.
  • This policy may be updated if the service, legal requirements or processing practices change. The latest version will remain published on this page.